We strive to provide you with products that meet your expectations, but we understand that circumstances may arise where you may need to return an item. Our return policy is designed to be fair and transparent. Please review the following guidelines for returns:
1. Eligibility:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Returns must be initiated within 7 days from the date of purchase.
2. How to Initiate a Return:
- Contact our customer service team at info@iot-edge.co to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping service for your return.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-6 business days.
5. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Exceptions:
- Certain items, such as personalized or customized products, may not be eligible for return unless they are defective.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging for further assistance.
8. Cancellation Policy:
- Orders can be canceled within 48 hours of placement. Once an order has been processed, it cannot be canceled.
9. Contact Information:
- For any inquiries regarding returns or assistance, please contact our customer service team at info@iot-edge.co.
This return policy is subject to change without notice. Please check our website for the most up-to-date information.
Thank you for shopping with us!
